CDC Software's "Respond" Gets A Reply in Australia
Leading Enterprise Feedback Management (EFM) Solutions Are Launched In Australia
Sydney, Australia - 10 March 2008 - CDC Software, a wholly owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software applications and business services, today announced that its professional services and consulting company, Praxa Limited, will be launching CDC Respond, a leading Enterprise Feedback Management (EFM) software application for complaint and feedback management, into the Australian market.
Praxa will distribute the CDC Respond suites of products that include feedback management, complaints management and complaints handling solutions.
CDC Software's Respond EFM software has made its impact in more than 800 organisations worldwide, improving customer services in government organisations, world-class commercial and financial organisations including top retail banks, insurance and consumer credit organisations. These organisations use the CDC Respond EFM suite to increase productivity, enhance the overall customer experience and drive improvements in their organisation.
"Praxa is very excited to deliver the CDC Respond portfolio of Enterprise Feedback Management (EFM) solutions to the Australian market," said Frank Hung, managing director of Praxa Limited. "The Respond EFM solutions have been deployed by some of the world's largest organisations and now Australian organisations can experience the same market-leading solutions in Enterprise Feedback Management that have been helping companies deliver outstanding customer service around the world."
CDC Software's Respond EFM helps organisations capture and process customer complaints and feedback and then use this information to help deliver cost reductions, increased efficiencies, improved customer satisfaction and increased profitability within the organisation. While CDC Software's Respond EFM solutions can help maintain customer satisfaction and advocacy, and drive business improvements and competitive advantage in customer-centric organisations, one of the main benefits of the solution is also its ability to help support an organisation's compliance requirements. Regulators may require an organisation to demonstrate it can handle complaints well, learn from their mistakes and deliver fair outcomes to their customers. The CDC Respond EFM suite assists users in complying with these types of regulations.
Organisations that we believe may benefit most from Respond's EFM include banking and finance, local, state and federal government, regulatory authorities, utilities, manufacturers, healthcare providers, catering and distribution organisations.
CDC Software's established banking and financial customers using CDC Respond include Barclays, The Cooperative Bank, Bank of Scotland, Britannia, Bristol & West, Abbey, Portman Building Society, NatWest and Bradford & Bingley. In central government, Respond's credentials include Her Majesty's Courts Service, Audit Commission, Scottish Legal Services Ombudsman, Department for Works and Pensions, Department for Constitutional Affairs, Child Support Agency, London Buses, Legal Services Ombudsman, Driving Standards Agency, Housing Ombudsman Service, The British Psychological Society, Ombudsman Estate Agents and over 65 percent of London's boroughs. In the commercial & manufacturer sectors, Respond has helped British Airways, AXA, Prudential, Allianz Cornhill, Norwich Union, Allergan, Diageo, Arla Foods, Pfizer, Novartis, Carlsberg, Roche and Travelex improve customer satisfaction by better handling customer complaints with faster resolution times.
"The CDC Respond's EFM solutions have been very well received in financial circles and in government departments overseas and we expect similar impact here in Australia," said Frank Hung, managing director of Praxa. "Australian organisations face the same customer services issues like everywhere else. CDC Respond's many successful implementations worldwide have shown that organisations with an established complaint and feedback management system typically improve customer satisfaction, reduce operation cost and increase profitability. We would definitely like to see Australian companies benefit from all of this."