Delivering Best Value
Public sector bodies must provide better quality services at reasonable cost.
They must:-
- Review all services over 5 years
- Set tough targets for improvements
- Publish a best value performance plan yearly
The review must ask the following questions:-
- Why do we do this, can we do it better?
- What do local people think?
- Do other authorities do it better?
- Could the work be done better or more cheaply?
The Best Value initiative relies on public feedback which must be collated and managed effectively.
- Respond provides an accurate and effective method of data capture and management
- The system is structured to encourage valuable feedback from the public at every opportunity – for example, facilitating web point capture
- The front-office system channels information from point of source, be it call centre, written or customer facing, to an integrated database for easy extraction, report and analysis.
Return to Local Government or Central Government.
Contact us to find out more.