Products and Services
CDC Respond software provides a complaints and feedback infrastructure developed from best practice within your industry.
The software enables you to rollout group minimum standards and customer service policies across your entire organization, is designed to be upgradeable and to evolve with your business as your organizational needs and the market initiatives change.
Respond products are based on Microsoft technologies and are standards based. The functionality is deployed via thin-client (browser based), rich-client (installed client) or Citrix. Designed to be both interoperable and integrateable and built for performance, scalability and resilience, the products support Microsoft SQL Server and Oracle database platforms.
Respond software has the following characteristics:
- Flexible configuration
- Workflow and business rules to drive immediate benefit
- Enterprise deployment with no build required
- Enables the business to deploy varying levels of functionality for different users and business units
To find out more about CDC Respond and how we can help you, click here.
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Respond works with different organizations of all sizes. We can help your organization meet its customer service objectives. Find out how.