Respond Customer
Empower your customers and reduce pressure on your contact center staff. Respond Customer lets customers directly register feedback, including complaints, and track the progress and status of the issue through your website.
This simple to use, browser-based application allows your customers to record and monitor their feedback from anywhere they can access your site. The screens are designed to provide a step-by-step process for customers, which makes logging feedback a quick and simple activity.
Respond Customer gives users the ability to review the current status of any issue previously logged via the application. Customers can monitor the progress of their complaint or feedback without having to directly contact your organization. This will free up internal resource and increase employee productivity by reducing the workload of your feedback handling staff.
Functions Available
Capture
- Links to your existing website
- Feedback is logged via easy to use, online forms
- The required fields are defined by you, to ensure that only relevant information is captured
- Automatic acknowledgment of the feedback is relayed to the customer
- The customer is provided with a unique reference number for each piece of feedback logged
- Customers are provided with a password enabling them to securely monitor the progress of their feedback
Process
- All feedback is automatically routed to the appropriate person or department for further action
- Feedback is automatically entered into a central Respond database
- Immediate notification is provided to the recipient to enable prompt action and ensure service levels are maintained
- Customers can quickly check who is dealing with the issue and the current status of the feedback process
Talk to Us
Respond is used by different organizations of all sizes. We can help your organization meet its customer service objectives. Find out how.