Respond Intelligence
Driving Business Improvement
Respond Intelligence represents a powerful set of analytical tools and reports that enable organizations to gain a better understanding of their customers’ feedback.
By offering a deep insight into the trends within customer attitudes and behaviour, Respond Intelligence allows organizations to directly monitor product performance and drive business improvement by identifying the key product or service barriers to increased customer satisfaction and loyalty.
A unique combination of tools and expertise
The combination of Respond's unequalled experience helping organizations manage and utilize customer complaint and feedback data, with an industry-leading business intelligence toolset, delivers a unique set of sophisticated analysis tools. The result is a pre-built solution supported by 'packs' of pre-configured reports, designed to address the needs of specific industries.
Respond Intelligence also includes advanced tools to easily build new reports and interrogate them utilizing features such as 'drill through/down', 'slice and dice' and other multidimensional techniques, ensuring rapid insight into the information and easy navigation of sophisticated structures and data relationships. Throughout, the semantic layer protects the user from the complexity of the underlying data structure by using business language to access, organize and manipulate data. The result is that Respond Intelligence delivers real value from day one.
Business critical information at your fingertips
Managing complaint and feedback cases through Respond applications provides a wealth of data relating to customer dissatisfaction. Previously, this information has only been available to those who use the applications directly. In addition, the complaint and feedback data captured through Respond may only represent part of the picture, as often there will be other sources of data relating to customer feedback.
Respond Intelligence provides a dedicated, purpose-built platform, drawing together disparate data sources into a single environment where they can be aggregated, reported and analyzed.
Respond Intelligence is an integrated tool-set that meets the specialized needs of data and business analysts, enabling them to respond quickly and effectively to both ongoing and ad-hoc requests for information. The results they produce can be distributed to other parts of the organization - automatically, and in different formats.
Faster reporting, deeper insights
Data analysts and other information workers often spend disproportionate amounts of time simply assembling data manually into reports, rather than analyzing the results and informing other parts of your organization about the insights gained. Respond Intelligence automates the production and distribution of regular reports, freeing up analysts' time to focus on higher value tasks.
A dedicated reporting portal
By building on the capabilities of the core Respond Center Point reporting and charting features, Respond Intelligence provides access to critical data for a new community of data and business performance analysts.
The reporting capabilities of Respond Intelligence are designed to cater for the diverse needs of your organization. Whether you require top-line management information or detailed analysis of a specific area within your business, the online tool delivers in easy to use formats.
The Respond solution produces dynamic, interactive reports that allow complex data to be interpreted and distributed across departments, encouraging information to be shared throughout your organization. Reports can be saved in several different formats, and presented quickly and easily. And, because Respond Intelligence integrates fully with your pre-existing software systems, you have the capability to connect with information from across your business and deliver comprehensive, enterprise-wide reports.
Building business advantage
Respond Intelligence offers a flexible, interactive way for you to analyze data received through customer complaints and feedback. It's a single, accurate source of data anaylsis that allows management information to be shared and interpreted across your organization - helping you identify crucial insights, trends and business issues and drive business change.
Respond Intelligence provides:
- Detailed management reports, highlighting key business trends and issues
- Faster delivery of information by eliminating the need to create reports manually
- Tools for root-cause analysis that highlight business-critical issues
- A single, accurate and up-to-date view of your complaints and feedback data
- Automated data refresh facilities
- Powerful and sophisticated tools to handle ad-hoc queries
Key features include:
- Industry-specific reporting packages
- Dynamic, interactive reports
- Report design tools
- Integration with standard desktop applications
- Report distribution options
Talk to Us
Respond solutions equip customer service operatives to deal with feedback quickly and efficiently. Let us empower your frontline staff. Find out more.